This week is National Customer Service Week, and you can use the Consumer Action Handbook to make your customer service experiences the most productive they can be.
The Consumer Action Handbook is a free publication, available online, in print, and for download to your e-reader or tablet, that provides tips on preventing identity theft, understanding credit, filing a consumer complaint, and much more.
Sometimes when you’ve had a bad experience with a company and you need to file a complaint, you don’t know where to start. The Consumer Action Handbook offers a sample complaint letter for free that you can send to the company you are having issues with. The letter helps you outline exactly what the problem was and how you would like the situation to be resolved.
To make sure you always get the best customer service possible, you can use the Consumer Action Handbook to help you:
- File an official complaint with the Federal Trade Commission
- Ask the right questions before signing a contract or purchasing an extended warranty
- Know your rights when shopping online or through catalogs
- Find your state and local consumer protection agencies
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